For: store manager and leadership

How well does the store serve delivery orders?

Prep times, cancellations and complaints from the delivery exports. Not reconciliation, but the same uploads answer it for free.

Decisions this view supportsWhether operations views belong in v1 · Which delivery issues to take up with providers

Glovo prep time6 minmedian; 9 in 10 within 17 min

Bolt prep time9.6 minmedian

Bolt rating4.49 / 5average of rated orders

Glovo complaints590.9% of orders

Glovo: minutes from accepted to ready

Most orders are ready within 10 minutes; a short tail runs past 30.

Table view

Minutes	Orders
0–5	1,472
5–10	1,314
10–15	600
15–20	350
20–25	144
25–30	53
30–35	35
35–40	29
40–45	12
45–50	4
50–55	3
55+	3

Why Glovo orders were cancelled

80 cancelled in August.

Table view

Reason	Orders
Unable to find customer	31
Incorrect address	14
Unprofessional behaviour	11
Wrong items delivered	10
No rider available	6

Uber Eats orders not completed

Refunds and refund disputes reduce the payout; they show up in the review list.

Table view

State	Orders
Refund	54
Unfulfilled	43
Cancelled	27
Refund disputed	10

Built from the pipeline run of 10 Oct 2026 (Payments.xlsx + POS export). Customer details are masked and cashiers are shown as pseudonyms. Items tagged "assumed" rest on assumptions in the spec.